General terms and conditions for the customer, as of June 5, 2020:

1. Scope and provider:

1.1. For the business relationship between Felix Bread-Cake, Felix Muzlai e.U., Ullmannstrasse 13/17, 1150 Vienna (hereinafter "seller") and the customer (hereinafter "customer"), the following general terms and conditions apply exclusively in the version valid at the time of the order.

1.2. Our services and offers are made exclusively on the basis of these general terms and conditions. The general terms and conditions apply to companies for all future business relationships, even if they are not expressly agreed again. The inclusion of a customer's general terms and conditions that contradict our general terms and conditions is already contradicted.

1.3. You can reach our customer service for questions, complaints and complaints on phone number +43 699 19583931 or by e-mail at shop@felixbread-cake.com.

2. Offers and service descriptions

2.1. The presentation of the products in the online shop is not a legally binding offer, but rather an invitation to place an order. Service descriptions in catalogs and on the seller's websites are not guaranteed or guaranteed. 

2.2. All offers are valid "while stocks last", unless something else is noted in the products. Otherwise errors are reserved.

3. Conclusion of contract

3.1. The customer's order represents an offer. A contract is only concluded after we have accepted it. An order is only possible if all mandatory fields marked with * in the order form have been completed. If information is missing or if we cannot fulfill the order for other reasons, the customer receives an error message. Before the final submission of the order, the customer is given the opportunity to correct his order. The customer receives supporting detailed information directly during the ordering process. As soon as the ordering process is completed, the customer will be informed of this by an information window "Thank you for your order. Your order has been received and is currently being processed." For our part, this does not constitute acceptance of the customer's offer.

3.2. If we have received the order, the customer will be informed of the email address he has provided when he receives his order. On our part, this notification does not constitute acceptance of the customer's offer.

3.3. A purchase contract for the goods only comes into existence if we expressly declare acceptance of the purchase offer or if we send the goods to you - without prior express declaration of acceptance. Exception: when paying with PayPal, the order is accepted immediately with your order.

4. Contract storage 

4.1 The purchase contract is not saved by us. If the customer wants to print out the contract text after placing his order, he can proceed as follows: Customers can save this electronically before sending the order using the print function of the browser.

5. Language of Contract 

5.1. the contract is in German only

6. Receipt of the order

6.1. The day of receipt of the order will be announced to the customer immediately in the confirmation of receipt.

7. Prices and cost of delivery

7.1. All prices are total prices. They include all taxes including sales tax and duties but excluding shipping costs. You can find the shipping costs in our shipping costs overview:

https://www.felixbread-cake.com/versand-und-lieferung

8. Delivery & availability of goods 

8.1. If advance payment (bank transfer) has been agreed, delivery will be made after receipt of the invoice amount. 

8.2. If the delivery of the goods fails due to the fault of the buyer despite three attempts to deliver, the seller can withdraw from the contract. Possibly. Payments made will be reimbursed to the customer immediately, minus the delivery attempt costs. 

8.3. If the ordered product is not available, because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or the customer does not want a comparable product to be delivered, the seller will immediately reimburse the customer for any consideration already paid. 

9. Delivery restrictions 

9.1. The webshop is aimed at Austria, Germany, Croatia, Italy, Hungary, Slovakia, Slovenia, Belgium, Netherlands, Luxembourg, Czech Republic. 

9.2. We only deliver to delivery addresses in these countries. 

9.3. Should a customer from a non-EU country be interested in our products, please contact us: shop@felixbread-cake.com 

9.4. When delivering to a non-EU country, the consumer has to bear all import and export expenses including any duties, fees and charges.

10. Payment methods 

10.1. We accept the following payment methods: bank transfer, PayPal, credit cards: Visa and Mastercard through STRIPE. 

11. Prepayment

11.1. If no other payment method has been agreed, the customer undertakes to pay the purchase price in full when the contract is concluded. The delivery of the goods takes place only after receipt of the amount in our bank account. 

12. Customer service / warranty 

12.1. Complaints based on statutory warranty claims or other complaints can be made to the following address: shop@felixbread-cake.com 

13. Liability 

13.1. For liability of the seller for damages, the following exclusions and limitations of liability apply without prejudice to the other legal requirements. 

13.2. The seller has unlimited liability if the cause of the damage is based on intent or gross negligence. 

13.3. Furthermore, the seller is liable for the slightly negligent breach of essential duties, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of duties, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the customer trusts regularly. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent violation of obligations other than those mentioned in the previous sentences. 

13.4. The above limitations of liability do not apply to injury to life, limb and health, for a defect after accepting a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected. 

13.5. Insofar as the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

 14. Retention of title 

14.1. The goods remain our property until full payment. 

15. Effect of retention of title 

15.1. In the event of late payment by the customer, we are entitled to assert our rights from the retention of title. It is agreed that there is no withdrawal from the contract in the assertion of the retention of title, unless we expressly declare the withdrawal from the contract. 

16. Contact details for customer complaints: You can submit your complaint directly to us at the following e-mail address: shop@felixbread-cake.com